Payment Terms

Refund Policy

Comprehensive overview of our payment, cancellation, and strict non-refundable terms.

🔄 Last Updated: July 24, 2026
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Strict No Refund Policy Notice

ALL PAYMENTS MADE TO ORQUV TECH LABS ARE 100% FINAL AND STRICTLY NON-REFUNDABLE. Once a transaction is completed for any service, course enrollment, custom development milestone, or consultation, NO REFUNDS or partial refunds will be issued under any circumstances.

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Instant Access

Digital materials and course contents are unlocked immediately upon payment.

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Custom Engineering

Developer hours and cloud resource costs are irrevocably committed once work starts.

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Duplicate Protection

Technical double-deductions due to bank errors will be verified and refunded.

1 Strict No Refund Statement

Thank you for choosing ORQUV Tech Labs ("Company", "we", "us", "our"). We are dedicated to building high-impact digital products and delivering top-tier technical education.

This Refund Policy outlines the terms governing all financial transactions on our platform. Please review this document thoroughly prior to processing any payment. By purchasing any course, contracting custom development services, or submitting milestone payments, you explicitly agree to this Strict No Refund Policy.

2 Scope & Coverage

Our No-Refund Policy applies universally to all products, solutions, and services offered by ORQUV Tech Labs, including but not limited to:

  • Online Courses & Educational Programs: All full-stack coding, AI/ML, Firebase, and web development course fees.
  • Mobile Application Development: Android and iOS custom app builds, UI/UX designs, and APK/App Store release milestones.
  • Web Development Services: Enterprise websites, web portals, admin dashboards, and landing page builds.
  • AI & Automation Solutions: Custom AI chatbot integrations, LLM workflows, and data processing automation.
  • AWS & Firebase Setup Services: Cloud architecture provisioning, database configuration, serverless deployments, and DevOps consulting.
  • Custom Technical Advisory & Consultations: Hourly or project-based consultation fees.

3 Why We Maintain a Strict No-Refund Policy

ORQUV Tech Labs enforces a strict non-refundable policy due to the fundamental nature of digital technology, software development, and specialized education:

A. Intangible & Non-Reversible Digital Goods

Software code, application source files, credentials, and course learning materials are digital, intangible assets. Once access credentials, repository permissions, or course videos are granted, they cannot be "returned" or "un-seen".

B. Immediate Allocation of Engineering Resources

Custom software development requires the immediate dedication of software engineers, cloud infrastructure allocation (AWS/Firebase billing), and design assets. These costs are irrevocably incurred by ORQUV Tech Labs as soon as a project or milestone commences.

C. Digital Educational Platform Bandwidth

Enrolling in a course allocates limited seats, server streaming bandwidth, instructor mentorship hours, and digital certification resources that cannot be re-allocated after payment confirmation.

4 Razorpay Payment Gateway & Checkout Terms

All payments made via our secure payment gateway partner, Razorpay, are governed by these refund terms:

  • Once Razorpay completes payment authentication and generates a valid Transaction ID, the payment is considered successfully settled and non-refundable.
  • Users are strongly advised to verify course details, service descriptions, project scope proposals, and budget figures before completing checkout.

5 Exception: Duplicate Transaction Billing Glitch

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Technical Duplicate Payment Clause

In the rare event of a technical payment gateway failure or banking network lag where your bank account or payment method is debited twice for the exact same transaction ID or order ID, ORQUV Tech Labs will verify and resolve the issue.

Procedure for Duplicate Charge Refunds:

  1. Contact our support team at support@orquvtechlabs.com within 48 hours of the transaction.
  2. Provide your Full Name, Email, Phone Number, Transaction ID, Bank Reference Number, and payment receipts showing the duplicate debit.
  3. Upon verification that a duplicate charge occurred for a single order, the excess amount will be processed for refund back to the original source account via Razorpay within 5 to 7 business days.

6 Chargeback & Payment Disputes Disclaimer

Filing unauthorized or fraudulent chargeback requests or false disputes with your bank, credit card issuer, or payment processor after receiving digital services or course access is considered a breach of our Terms of Service.

In the event of an unauthorized chargeback:

  • Your account, course access, and software licenses will be immediately revoked.
  • ORQUV Tech Labs will submit full transactional proof, IP logs, digital delivery receipts, and user activity records to the payment gateway and financial institution to refute the dispute.
  • We reserve the right to pursue legal remedies for financial losses incurred.

7 Contact Billing Support

For any billing inquiries, transaction status checks, or duplicate payment reports, please contact our support team:

ORQUV Tech Labs — Billing & Finance

Email: support@orquvtechlabs.com | Phone: +91 74939 16283

Contact Billing →