Digital Services

Return Policy

Information on our strict No Return and No Exchange policy for software solutions and digital courses.

🔄 Last Updated: July 24, 2026
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Strict No Return / No Exchange Policy

ORQUV TECH LABS OPERATES STRICTLY ON A NO RETURN, NO EXCHANGE, AND NO REPLACEMENT POLICY. Because our products consist exclusively of digital software code, web applications, mobile app repositories, cloud configurations, and online learning modules, traditional product returns are not accepted under any circumstances.

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Digital Source Code

Code deliverables and digital files cannot be physically returned once sent.

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Staging Sign-off

Clients review and test projects on staging environments before final delivery.

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No Physical RMA

No physical shipping, return labels, or postal returns apply to our business.

1 Overview & Policy Scope

This Return Policy applies to all digital software solutions, mobile app builds, web development projects, AI implementations, cloud setups, and online courses provided by ORQUV Tech Labs ("Company", "we", "us", "our").

Please read this policy carefully before purchasing a course or engaging our team for custom development work. By placing an order or making a payment, you agree to comply with this No Return and No Exchange Policy.

2 Digital Product & Software Nature

ORQUV Tech Labs specializes exclusively in digital technology engineering and online technical education. Unlike physical merchandise (such as clothing or electronics), digital software deliverables possess immediate utility upon receipt.

Once a client receives access to source code, cloud credentials, app packages (APKs/IPAs), or course access links, the intangible goods are considered permanently consumed and delivered. Consequently, digital returns, exchanges, or store credits are impossible and strictly not offered.

3 Non-Returnable Digital Items & Services

The following items and services are strictly non-returnable, non-exchangeable, and non-replaceable:

  • Source Code & Git Repositories: All custom website code, mobile app codebases, backend scripts, and API integrations.
  • Mobile Application Builds: Compiled Android APK files, Flutter project bundles, and iOS app packages.
  • AI & Automation Scripts: Machine learning algorithms, chatbot code, and automated workflow pipelines.
  • Cloud Infrastructure Assets: AWS EC2/S3/Lambda configurations, Firebase project setups, and server deployment scripts.
  • Online Tech Courses: Enrolled courses, downloadable code assets, lecture materials, and completion certificates.
  • Consultation & Developer Hours: Technical advisory sessions and engineering service hours.

4 Staging Review & Milestone Acceptance Process

To ensure 100% satisfaction and code quality without needing physical returns or exchanges, ORQUV Tech Labs follows a transparent, multi-stage development workflow:

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Quality Assurance & Client Staging Review

For custom web and mobile app projects, work is deployed to a temporary staging environment (e.g. staging.orquvtechlabs.com or test app builds). Clients have the opportunity to test, review, and request revisions within agreed project scope BEFORE final payment settlement and final code handover.

  • Milestone Approvals: Clients review and approve each development milestone prior to advancing to the next phase.
  • Final Sign-Off: Once the client approves the staging environment and completes final payment, the final production codebase is transferred. Transfer of source code constitutes full client acceptance of the deliverable.

5 Exemption of Physical Goods & Postal Return Logistics

ORQUV Tech Labs does not sell, manufacture, or ship physical tangible goods. As such:

  • No physical return merchandise authorization (RMA) numbers are issued.
  • No return shipping addresses or return postal shipping labels are provided.
  • Do not attempt to send physical packages or mail to our office addresses for return processing.

6 Technical Support & Code Assistance

While returns and exchanges are not accepted, ORQUV Tech Labs is committed to supporting our clients and students:

  • Project Warranty & Bug Fixes: We provide a complimentary bug-fix support window (typically 14 to 30 days post-handover) for custom development projects to resolve any code glitches that deviate from agreed specifications.
  • Student Support: Course students can ask technical questions via our community channels or support team.

ORQUV Tech Labs — Project & Technical Support

Email: support@orquvtechlabs.com | Phone: +91 74939 16283

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