Privacy Policy

1 Overview

This Privacy Policy applies to all services, software solutions, educational courses, and websites provided by ORQUV Tech Labs ("Company", "we", "us", "our"). We respect your privacy and are committed to protecting the personal data you share with us.

By accessing our website or using our services, you consent to the data collection and processing practices described in this policy.

2 Information We Collect

We collect information to provide better services to all our users, students, and clients. The information we collect includes:

A. Personal Information You Provide

• Account Registration Details: Full Name, Email Address, Phone Number, Password.
• Google Sign-In Profile Data: Name, Email, and Profile Avatar provided via Google OAuth authentication.
• Project Quote & Contact Form Submissions: Project scope, requirements, selected service, budget range, phone number, and message contents.
• Course Enrollment Data: Enrolled courses, quiz results, progress tracking, and certificate records.

B. Payment & Transaction Information

When you purchase a course or pay for development milestones, payments are securely processed via Razorpay. ORQUV Tech Labs does not store sensitive payment card details or net banking credentials on our servers. Razorpay processes and stores payment tokens in compliance with PCI-DSS standards.

C. Technical & Usage Information

• IP Address, Browser Type, Device Operating System, and Language Preferences.
• Pages visited, time spent per page, referral URLs, and click activity on our platform.

3 How We Use Your Information

We use the collected information for the following legitimate business purposes:

• Account Management & Authentication: Creating and verifying user accounts via Firebase Auth.
• Service Delivery & Project Execution: Communicating project milestones, code deliverables, and consultation schedules.
• Educational Course Access: Providing course streaming, learning materials, assignments, and certificates.
• Customer Support: Responding to user enquiries submitted via WhatsApp, email, or contact forms.
• Platform Security & Fraud Prevention: Protecting against malicious activity, unauthorized account access, and cyber threats.
• Compliance: Fulfilling statutory and legal obligations in accordance with Indian regulations.

4 Data Storage, Cloud & Security Standards

Your data is stored securely using industry-leading cloud infrastructure, primarily Google Cloud Platform and Firebase (Firestore & Authentication).

5 Third-Party Service Providers

We do not sell, rent, or trade your personal information. We share data with trusted third-party service providers solely to facilitate platform operations:

• Google Firebase: Used for database management, user authentication, and file storage.
• Razorpay: Used as our payment gateway partner to process transactions securely.
• Google Analytics: Used to understand site performance and visitor demographics.

Each third-party provider operates under their own privacy policies and security standards.

6 Cookies & Local Storage Technologies

Our website utilizes browser cookies, local storage, and session storage to enhance user experience:

• Essential Cookies: Maintain your active login session and security state.
• Preference Cookies: Remember your dashboard view settings and preferences.

You can choose to disable cookies in your web browser settings; however, disabling essential cookies may impact your ability to log in or access course content.

7 Your Data Protection Rights

Under applicable data privacy regulations, you possess the following rights regarding your personal information:

• Right to Access: You can view your personal profile data anytime on your Dashboard.
• Right to Rectification: You can request corrections to inaccurate personal information.
• Right to Erasure (Account Deletion): You may request the deletion of your account and associated personal data by contacting support.

8 Children's Privacy

Our services and educational courses are designed for individuals aged 13 and above. We do not knowingly collect personal information from children under the age of 13. If you believe a minor has provided us with personal data without parental consent, please contact us immediately for removal.

9 Contact Privacy Office

For any privacy-related inquiries, data requests, or policy clarifications, please contact our Data Protection Officer: